Digital Account Executive

Job Summary

Brave is looking for an enthusiastic and detail-oriented Digital Account Executive to join our Client Services team. This entry-level role is designed to support our Account Manager in delivering exceptional marketing solutions to our clients. You’ll be an integral part of a fast-paced, collaborative environment, helping to ensure that our clients’ needs are met with creativity, precision and impact. While you’ll be working closely with the Account Manager, we value independence and there will be times when you’ll need to take ownership of projects and drive them forward on your own.

Key Responsibilities

• Assist the Account Manager in developing and executing marketing strategies for clients, ensuring we meet or exceed their expectations.
• Support client communication, including organising and coordinating meetings, preparing reports and providing project updates.
• Help manage client projects from start to finish, ensuring deadlines are met and deliverables are of the highest quality.
• Monitor and track project progress, ensuring alignment with client goals and objectives.
• Collaborate with internal teams to ensure a seamless execution of client projects.
• Assist with preparing client proposals, contracts and other key documents, ensuring all details are accurate and clear.
• Stay up to date with marketing trends and industry developments, bringing fresh ideas and insights to the team.

Key Performance Indicators

• Client Satisfaction: Ensure a high level of satisfaction through timely and effective communication, proactive problem-solving and exceeding expectations.
• Project Delivery: Deliver projects on time and within budget, ensuring quality is never compromised.
• Campaign Effectiveness: Assist in tracking campaign performance and providing valuable insights to improve results.
• Client Retention: Help foster strong relationships with clients, contributing to repeat business and long-term partnerships.

Core Competencies

• Client Relations: Ability to communicate clearly, professionally and persuasively with clients.
• Project Management: Strong organisational skills to manage multiple projects and tasks simultaneously.
• Marketing Knowledge: Familiarity with digital marketing principles and practices.
• Research: Ability to conduct thorough research and use data to guide decisions and strategies.
• Adaptability: Able to quickly adjust to changing client needs, timelines and priorities.
• Collaboration: Comfortable working as part of a team, with the ability to build relationships across various departments.
• Attention to Detail: Ensure that every aspect of client projects is handled with precision and care.
• Time Management: Ability to prioritise tasks effectively, ensuring deadlines are met even under pressure.

Core Skills

• Communication: Strong written and verbal communication skills to interact effectively with clients and internal teams.
• Problem-Solving: Proactive and solutions-oriented approach to overcoming challenges and addressing client needs.
• Organisational Skills: Ability to manage tasks, schedules and multiple projects with ease.
• Analytical Thinking: Ability to analyse data and insights to inform decision-making and client strategy.
• Initiative: A self-starter with a strong desire to contribute and take on responsibilities independently.
• Tech Savvy: Comfortable with digital tools and platforms, with the ability to learn new systems quickly.