AI Chatbots Are Transforming eCommerce as We Know It


We’re venturing into the exciting frontier in which AI chatbots can be used to power eCommerce. By this, we mean the digital assistants that live on your computer and your phone, aiding you in navigating the sometimes tumultuous and baffling realm of online shopping. Artificial intelligence isn’t just nerdy jargon anymore. It’s here and it’s already impacted the eCommerce world in previously unimaginable ways.

Chatbots have been about for a while, but they’re not the same old clunky bots from the naughties era of the internet. These bots are undergoing a serious evolution, learning, growing and even making sense of our slang. This is all thanks to the extensive investment in technology from our high-tech overlords and wizardry like natural language processing and machine learning.

These chatbots are doing more than just responding to your queries – they’re now embedded in the entire shopping process. They can recommend products based on your preferences, place orders, and even track your delivery. Big names in the business world are already taking advantage of this, using chatbots to make shopping smoother than a tub of luxury lemon curd.

Moreover, these bots are getting personal. They have access to a treasure trove of data and they’re utilising it to decipher what floats your boat. They can make spot-on suggestions that make you ponder, “How did they know?” It’s like having a personal shopper tirelessly remember your every purchase, click and point; ready to snag you the right purchase at the right time. From the eCommerce managers’ point of view, huge efficiencies can be made with AI writing product descriptions and so forth.

Beyond shopping, AI chatbots are also causing a stir in sectors you may not consider at first such as healthcare, where they can assist in scheduling appointments or answering general medical queries. They’re in customer service, helping to resolve issues swifter than ever. They’re even in education, aiding students in their studies and teachers in their instruction. It’s as though these bots are becoming the jack of all trades.


So what’s next on this highway into the future? The evolving nature of the chatbots means in many ways, they’re only getting started. They’re going to continue discovering new ways to make our lives simpler and more efficient. Of course, it’s not all a bed of roses and there will be hurdles to overcome. But isn’t that what makes the journey captivating?

I see a future where my chatbot will remember what I want and alert me in real-time when a site has a sale – it’ll pop up to ask me “Buy it now?”. Perhaps I have instructed the chatbot to make the purchase as soon as it hits a price point. It could become a new form of silent bartering.

These are early days but AI chatbots are here, and they’re revolutionising the way we do everything. It’s as if we’re living in the future, minus the jetpacks and teleportation devices. So buckle up, because this journey’s just getting started.

Related Articles


Thanks for taking the time to reach out. To get the ball rolling could you tell us a little bit about you, your business and what you’re looking for.


How can we partner up?

Please select all of the services that are relevant.


What’s the budget for this project?

Our website projects start at a minimum of £35k and typically range all the way to £150k depending on scope and functionality. Now we’ve been upfront with how much a project can cost hopefully you can be with your budget…


Thanks for submitting your enquiry. A member of our team will be in touch with you shortly.